Achieve Social Tenant Access to Information Requirements compliance with confidence
Achieve Excellence in Social Housing Regulations.
At GRC Hub, we help registered social landlords prepare for and meet the requirements of the Social Tenant Access to Information Requirements (STAIRs). Our approach goes beyond frameworks, we deliver outcomes that support compliance, transparency, and trust.
Our Services
how we help you achieve STAIRs compliance
We begin by assessing your organisation’s published materials against STAIRS expectations:
✅ Review required categories of documentation.
📄 Examine each document for accuracy, transparency, and accessibility.
🌐 Verify where and how documents are published to ensure tenant access.
✔️ Mark each item as compliant or non-compliant.
We evaluate your ability to respond to tenant information requests:
🔍 Review the types of information tenants are entitled to request.
📚 Confirm the availability and accuracy of this information.
🚫 Assess exemption handling and ensure correct application.
🧭 Check that internal procedures are in place to support timely and compliant responses.
1️⃣ Develop a Risk-Based Action Plan
We create a tailored roadmap with clear ownership, defined timelines, and prioritised actions to guide your organisation toward full STAIRS compliance.
2️⃣ Compliance Score & Reporting
Receive a comprehensive report that includes:
📊 Overall Compliance Rating – A snapshot of where you stand. WIth a compliance score.
📌 Tailored Recommendations – Specific, actionable steps aligned to your current gaps and strengths.
🛠️ Expert Guidance & Feedback – Receive clear, practical advice to help you resolve any identified gaps, ensuring your team is equipped to meet STAIRS requirements confidently and efficiently.
Our approach
Social Tenant Access to Information Requirements Implementation That Delivers Results
We implement STAIRs compliance using our structured AAA Approach: designed to assess your current posture, align with best practices, and assure long-term compliance
Our proven Approach
🔍Assess
We begin by assessing your current GRC posture — identifying gaps, risks, and opportunities for improvement. This includes reviewing existing policies, controls, and governance structures to establish a clear baseline.
🧭Align
We align your organisation with regulatory requirements, industry standards, and strategic goals. Our experts tailor frameworks to your business context, ensuring relevance, scalability, and stakeholder buy-in.
🛡️Assure
We assure ongoing compliance and resilience through monitoring, reporting, and continuous improvement. This includes fractional GRC support, training, audits, and automated controls to maintain confidence and accountability.
Why choose GRC Hub?
GRC Hub – Your Trusted Partner in Data Protection, GDPR Compliance & Cybersecurity.
With experience across 160+ registered social landlords, our team brings hands-on expertise in:
- Data protection and information governance
- Cybersecurity and technical assurance
- Risk management and regulatory compliance
We understand the unique challenges of social housing and deliver tailored, outcome-focused solutions.
Your Social Tenant Access to Information Requirements (STAIRs) questions answered
Frequently Asked Questions (FAQs)
1. What are the Social Tenant Access to Information Requirements and when must I comply?
2. How does GRC Hub support Housing Associations with STAIRs?
GRC Hub consults with Private Registered Providers (PRPs) with STAIRs through our STAIRS Readiness Review solution. The STAIRS readiness review is a structured assessment designed to help social housing providers meet the Social Tenant Access to Information Requirements. It evaluates both the publication of required documents and the organisation’s ability to respond to tenant information requests.
3. What does the review cover?
The review is delivered in two stages:
- Stage One: Checks whether required documents are published, up to date, and accessible.
- Stage Two: Assesses how well the organisation handles tenant requests for information, including exemptions and internal procedures.
4. What kind of documents are reviewed?
Documents related to governance, spending, housing stock, performance, services, and registers are reviewed for publication. Information on anti-social behaviour, complaints, health and safety, rent, repairs, and estate management is assessed for access readiness.
5. What will I receive at the end of the review?
You’ll receive a high-level compliance report, including an overall compliance score, scores against each of the individual requirements, identification of gaps with associated risk and practical guidance to address any non-conformities.
6. What exemptions apply to STAIRS?
Exemptions may include:
- Statutory restrictions
- Commercial sensitivity
- Reasonableness
- Security concerns
Our auditors help you identify and apply these appropriately.
7. Who should be involved in the review?
Key roles include:
- Audit/Programme Sponsor
- Senior Leadership
- Data Protection or Compliance Manager
- Operational staff
8. Is this service suitable for small housing providers?
Yes. GRC Hub believes all organisations regardless of size deserve access to high-quality GRC support. The STAIRS service is scalable and tailored to your needs. The STAIRs requirements apply to all PRPs in England, currently.
Trusted By
Trusted by businesses who’ve decided to master their governance, risk and compliance:
Governance Risk & Compliance Hub LIMITED