The STAIRs to Success: How GRC Hub Helped Adullam Homes Meet Social Tenant Access to Information Requirements in UK Housing

Adullam Homes Housing Association (Adullam) Limited is a specialist provider of quality housing and support services, founded in July 1972 by Walter Moore MBE. As a specialist supported housing provider, Adullam house and support 1,000 people at any one time in England and Wales.

The Challenge

Adullam faced the challenge of preparing for the new Social Tenant Access to Information Requirements (STAIRs), a regulation aimed at increasing transparency but offering limited guidance. Uncertainty around what to publish, handling complex tenant data requests, and meeting tight deadlines risked stretching resources, increasing admin costs, and exposing the organisation to compliance risks and scrutiny. With reputation and resident trust at stake, Adullam needed expert support to clarify the rules, reduce uncertainty, and enable confident, cost-effective compliance.

Our Solution

To address Adullam’s challenge, we conducted a comprehensive Social Tenant Access to Information Requirements readiness assessment tailored to their current publication practices and organisational position. Our process benchmarked Adullam against the detailed requirements of the STAIRs publication scheme and access to information standards. By delivering a clear compliance score, highlighting key measurable risks, and providing a structured action plan, we enabled Adullam to achieve tangible outcomes and a clear, practical path to full compliance.

✅ Clarity in Compliance

We cut through the complexity of the Social Tenant Access to Information Requirements by providing a clear compliance score and actionable roadmap – so you know exactly where you stand and what to do next.

✅ Reduced Risk & Increased Confidence

Our structured approach minimises compliance risks, protects your reputation, and ensures you meet regulatory requirements without guesswork.

Adullam Homes Thoughts on GRC Hub

“Engaging GRC Hub to assist Adullam Homes in readiness for STAIRS compliance has provided the assurance we needed to ensure we are able to provide the correct content for the Publication Scheme. We are now in a position to prepare for this new legislation providing the correct governance and operational data. GRC Hub have also assisted us in advising Adullam Homes on the correct format for STAIRS Policy and guidance. The GRC Hub team were personable and professional in their approach and I would highly recommend their services and would not hesitate to use them again if required.”