Zero to Hero: How we helped a retailer level up their compliance in weeks

About the Heart of England Co-operative

The Heart of England Co-operative Society is an independent regional consumer co-operative based in Coventry that operates food stores and funeral care services. It is distinct from, but a member of, the wider Co-operatives UK.

The Challenge

The Heart of England Society needed a clear understanding of their GDPR compliance as part of a governance review. The processes in place had evolved over time resulting in a lack of understanding of good practice and lack of clarity on lines of responsibility. With an enhanced commitment to legal and regulatory compliance, they requested a concise, actionable overview of their compliance status to guide improvements.

Our Solution

To address Heart of England’s challenge, we conducted a comprehensive GDPR assessment suited to their current position. Our process assessed Heart of England against the detailed requirements of the GDPR. By delivering a clear compliance score, highlighting key measurable risks, and providing a structured action plan, we enabled Heart of England to achieve tangible outcomes and a clear, practical path to full compliance.

Client Testimonial

“The GRC Hub team ensured that they understood how the society operated as well as the types of data we use in delivering our services. The professional team held 121 meetings with key stakeholders across the business to gain a detailed insight into our operational environment, providing guidance and support as they did this. Their assessment and report was clear and identified our immediate risks using a RAG rating system. The recommendations and action plan were pragmatic and easy to follow, giving us a clear pathway to achieve the required standards of compliance. We commissioned GRC Hub to support us in implementing some of the high-risk priorities identified in their report. The GRC Hub approach to assess, align and assure has really worked for us and I have confidence that we will achieve and maintain the good practice standards required knowing that we can call on GRC Hub to support us through our journey.”

Impact

30% GDPR compliance improvement in just 2 weeks
Enhanced clarity on roles and responsibilities
Strengthened governance and risk management framework

Client Satisfaction

The Heart of England Co-operative now has a clear pathway to compliance and ongoing support from GRC Hub, ensuring sustainable improvements and confidence in meeting regulatory standards.

If your business is part of the retail sector and would like to experience similar results explore our range of services and contact us.

Governance Risk & Compliance Hub LIMITED